How Does takaba Collect and Protect Your Personal Information?
Last Updated: January 2025 | This policy applies to all users in Bangladesh.
What Types of Information Do We Collect?
Information Provided at Registration
We collect the information you provide when creating an account on takaba. This includes your name, date of birth, email address, mobile number, and residential address. National ID or passport information may also be collected for identity verification. This information is used solely for account management and security purposes. The information you provide is always stored in an encrypted state and protected from unauthorized access.
- Name, Email & Mobile Number
- Date of Birth & Residential Address
- Identity Verification Documents (if required)
Information Automatically Collected While Using the Platform
When you use the takaba platform, certain information is collected automatically. This includes your device type, operating system, browser information, and IP address. Which pages you visited, how long you stayed, and which features you used are also logged. This data is used to improve platform performance and for security monitoring. Session information is stored via cookies and similar technologies, which enhances your user experience.
- Device & Browser Information
- IP Address & Login Time
- Page Visit & Session Data
Financial Transaction Information
Payment information required during deposits and withdrawals is collected, however complete card numbers or bank account details are not stored on our servers. Transaction history, amounts, and methods are recorded and can be viewed in your account statement. This information is used to prevent money laundering and meet regulatory requirements. All payment processes are completed through secure encrypted channels. Financial information is never sold or shared with third parties without authorization.
- Transaction History & Amounts
- Partial Payment Method Details
- Records for Regulatory Compliance
Support & Contact Information
When you contact our support team, the details of that conversation are recorded. This includes your complaints, questions, and the solutions we provided. This information is used to improve service quality and to offer better assistance in the future. Support records are retained for a specified period and then securely deleted. The email or phone number you provide for contact purposes is used solely for service-related matters.
- Support Chat & Email Records
- Complaint & Resolution History
- Communication Preferences & Settings
How is the collected information used?
Account Management
Information is used to properly manage your account and ensure secure login. This information is essential for identity verification, password reset, and account recovery. Login information is analyzed to detect unauthorized access and keep your account secure. Security checks are performed when logging in from multiple devices. If any suspicious activity is detected on your account, you will be notified immediately.
Service Improvement
User behavior and preferences are analyzed to continuously improve the platform's games, features, and interface. Anonymized data is used to understand which games or categories are most popular. Technical information is analyzed to improve platform loading speed, stability, and mobile experience. User feedback and usage patterns are reviewed before launching new features. This analysis is always conducted on the basis of aggregate statistics while keeping individual identities private.
Security & Compliance
Information is used to prevent fraud, money laundering, and other illegal activities. Retention of certain data is mandatory to comply with applicable laws and regulatory requirements in Bangladesh. Usage patterns are monitored to ensure responsible gaming and assistance is provided when needed. Identity information is used for age verification and to prevent access by minors. All security processes are conducted in accordance with international standards.
What Rights Do You Have to Protect Your Information?
Right to Access & Correct Information
You can request to view the personal information stored in your account at any time. If any information is incorrect or incomplete, contact our support team to have it corrected. Identity verification may be required when changing your name, address, or contact details. We will process correction requests within a reasonable timeframe. Ensuring the accuracy of your information helps us maintain the quality of our service.
Data Deletion Request
After closing your account, you can request deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or ongoing investigations. Financial transaction records must be kept for a defined period in accordance with regulatory requirements. Processing a data deletion request may take up to 30 business days. We always respect your right to privacy and do not retain unnecessary information.
Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. Notification preferences can be changed from your account settings. Even after opting out of marketing communications, important account-related messages will continue to be sent. Your preference change request generally takes effect within 72 hours. For any issues, contact our FAQ page.
Data Portability
You can request a copy of the information stored in your account. This information is generally provided in a readable format. Identity verification will be required to process a data export request. We will arrange to deliver your information to you through a secure method. To learn more about this service, visit our About Us Visit the page.
What Do You Need to Know About Cookies & Tracking Technologies?
The takaba platform uses cookies to enhance your browsing experience. Session cookies maintain your login state and are automatically deleted when you close your browser. Persistent cookies remember your preferences and settings so your next visit is more convenient. We do not use third-party advertising tracking cookies. You can manage cookies from your browser settings, however disabling certain cookies may cause some platform features to not work properly. We only use necessary and functional cookies that improve your experience.
- Session Cookies — Maintains Login State
- Persistent Cookies — Saves Preferences & Settings
- Analytics Cookies — Anonymized Usage Statistics
Sharing Information with Third Parties
Takaba never sells your personal information or shares it with third parties for advertising purposes. Limited information is shared with trusted payment gateway partners for payment processing. Information may be provided to relevant authorities under legal obligations or court orders. All third-party partners operate under strict confidentiality agreements. Protecting your information is our highest priority and we make no compromises on this.